Effective Date: October 20, 2026
Last Updated: October 20, 2026
What changed in this version (1.3.0, effective October 20, 2026): Added Section 4.5, Helping EMS research (your choice): if — and only if — you turn on Help EMS research, de-identified group statistics from your check-in scores and call activity may be used in research on provider wellbeing. It is off unless you turn it on, only data you log on or after October 20, 2026 is included, and your writing, messages, AI chats, and identity are never used (Sections 4.5 and 7.4). Check-ins can now also include an optional fatigue rating (1–7), handled like your other check-in scores.
What changed in this version (1.1.1): Added disclosures for voice transcription (on-device only — your audio never leaves your device), the new voice call logging telemetry table (counts only — no transcript content stored), persisted reactions on shared calls and communities, and the post-author Reactions detail screen. Also clarified that an optional profile photo is among the account information you may provide (Section 1.1). See Sections 1.4 and 4.1 for the new sections.
Clarifying updates (August 7, 2026): Added disclosures for the 1.2.1 app update. Most important: every account with a username has a public profile page on the web at aftercallapp.com/u/<username> that anyone can view without signing in, and because the address is based on your username rather than a secret code, it can be reached even if you never share the link — Section 4.1.1 sets out exactly what it does and does not show. We have removed your agency/employer from that page. Also added: public communities and how membership appears on that page (4.1.2); the optional profile photo and bio step during signup and how your phone number is stored (1.1); more detail on what optional product analytics records, including notification status, installed widget types and subscription tier (1.2); a corrected widget disclosure (1.4); and information collected through our website, including ambassador program applications from people without an account (1.5).
Clarifying updates (July 15, 2026): Added disclosure of optional product-analytics collection — on by default, and you can turn it off anytime in Profile → Privacy & Legal — which records account-linked usage events only and never the content of your journals, calls, messages, or any PHI (Sections 1.2 and 7.3). Also clarified that your wellness score is computed on your device and is informational only, that reminder notifications and home-screen widget / Live Activity data stay on your device (Section 1.4), and that some AI insights are generated from de-identified aggregate statistics (Section 3).
AfterCall LLC ("AfterCall," "we," "us," or "our") respects your privacy. This Privacy Policy explains how we collect, use, disclose, and protect your information when you use the AfterCall mobile application and related services (the "Service").
You do not need an AfterCall account to use our website, and simply visiting aftercallapp.com does not create one. Two parts of the site do collect information:
aftercallapp.com/u/<username> does not require an account, and we do not create one for you by viewing it.The website uses Meta Pixel to understand visits and ad performance, including page views and clicks to download AfterCall from the App Store or Google Play. Meta may use cookies or similar technologies for measurement, attribution, and advertising. We do not send journal content, call logs, messages, PHI, or app account data through the website pixel.
We use your information to:
When you use AI features, your input data may be processed by third-party AI services (currently Google's Gemini API). These services have their own privacy policies and data handling practices. We do not control how third-party AI services use data sent to them, though we configure these services to minimize data retention where possible.
Some AI features — such as the daily insight shown in the app and on home-screen widgets — are generated from de-identified, aggregate statistics about your own activity (for example, counts and trends) rather than the content of your entries. As with all AI features, only the minimum data needed is sent to the third-party AI service.
For voice call logging and CAD dispatch parsing, your input passes through an on-device pattern-based PHI scrubber before any text is sent to the AI parser. The scrubber redacts names, addresses, phone numbers, MRN-shaped strings, specific dates and times, and other identifiers; only the scrubbed text reaches the AI. This is a defense-in-depth measure and is not a substitute for your own responsibility to avoid entering identifying information. Raw voice audio is never sent to AI — only the on-device-transcribed text after scrubbing.
You should not enter PHI or other sensitive identifying information into the Service, as scrubbed text may still be transmitted to third-party AI providers and our scrubber cannot guarantee 100% detection.
We do NOT sell your personal information. We may share information in the following circumstances:
Every account with a username has a public profile page on our website at aftercallapp.com/u/<your-username>. The Share button on your profile screen copies this link so you can send it to people who do not have AfterCall.
Please read the following carefully:
If you do not want a public profile page, you can request removal of your username by contacting support@aftercallapp.com, or delete your account at any time (Section 7).
AfterCall offers public communities that any signed-in user can discover and join without an invite code, alongside private communities that still require a code or an approved request. If you join a public community, your membership in it is shown on your public profile page described above, and your posts within it are visible to every member. Public communities do not include the peer-support messaging feature. You can leave any community at any time from the community's page.
These providers are bound by confidentiality obligations and may use your information only to provide services to AfterCall.
We may disclose information when required by law, court order, or legal process, or to protect the rights, property, or safety of AfterCall, our users, or others.
In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity.
Burnout, fatigue, anxiety, and post-traumatic stress hit EMS providers hard, and the research behind better support is thin. With your permission, we would like to help change that by contributing de-identified, combined statistics to research on provider wellbeing with universities and public-health researchers.
It's your call. This is off unless you turn it on: we ask once when you sign up or accept these updated Terms, and you can change it any time in Profile → Privacy & Legal → Help EMS research. Turning it off again works the same way. Saying no does not change anything else in AfterCall.
What may be counted (only if you turn it on):
What is never used for research:
How we protect it:
Anything more needs a separate yes. If a study ever needs more than group statistics — a survey, an interview, or a more detailed data set — we will ask you separately and explain exactly what is involved first. Turning on Help EMS research is not consent to any of that.
Your earlier data: Only data you log on or after October 20, 2026 is included.
Changing your mind: If you turn this off, your data is left out of every future research data set, including any not yet delivered to a partner. Results that were already published as group statistics cannot be withdrawn, because they do not identify anyone.
Outside the United States: If you are in the European Economic Area, the United Kingdom, or Switzerland, turning this on is your explicit consent for this research use, and you may withdraw it at any time.
We implement reasonable technical and organizational measures to protect your information, including:
However, no method of transmission or storage is 100% secure. We cannot guarantee the absolute security of your information.
In addition to the above, AfterCall operates an automated content safeguard system to reduce the risk of PHI being submitted, stored, or transmitted through the Service. This system includes pattern-based text scanning, AI-assisted moderation (via Google's Gemini API), an administrative review queue for flagged content, and user-initiated reporting. Content flagged by these systems may be reviewed by AfterCall administrators solely for the purpose of enforcing these Terms and our PHI prohibition. Flagged content snippets may be retained in a secure internal log for a limited period to support moderation decisions and compliance. This processing is described in more detail in Section 6.1 of our Terms of Service.
We retain your information for as long as your account is active or as needed to provide the Service. You may request deletion of your account at any time. Some information may be retained after deletion for legitimate operational purposes (backups, fraud prevention, legal compliance) for a limited period.
Depending on your location, you may have certain rights regarding your personal information, including:
To exercise these rights, contact us at jordan@aftercallapp.com.
California residents have additional rights under the California Consumer Privacy Act, including the right to know what personal information we collect, the right to request deletion, and the right not to be discriminated against for exercising these rights.
If you are located in the European Economic Area, you have rights under the General Data Protection Regulation, including the rights listed above and the right to lodge a complaint with a supervisory authority.
You can turn off product-analytics collection at any time in Profile → Privacy & Legal. When analytics are off, the app stops sending screen-view, dwell-time, and feature-event data. This choice does not affect information required to operate the Service, such as sign-in, data sync, and subscription status.
Research use of your de-identified check-in statistics (Section 4.5) is off unless you turn on Help EMS research — when you sign up, on the screen where you accept these updated Terms, or any time in Profile → Privacy & Legal — and you can turn it off there at any time. Your choice is stored with your account, so it follows you to a new device. Product analytics (Section 7.3) and research use are separate choices.
The Service is not intended for use by individuals under 18 years of age. We do not knowingly collect information from children. If you believe we have collected information from a child, please contact us immediately.
The Service is operated from the United States. If you access the Service from outside the United States, your information will be transferred to and processed in the United States, which may have different data protection laws than your country of residence.
We may update this Privacy Policy from time to time. We will notify you of material changes through the Service or by email. Your continued use of the Service after changes become effective constitutes acceptance of the updated policy.
If you have questions about this Privacy Policy or our data practices, contact us:
AfterCall LLC
Email: jordan@aftercallapp.com
Website: aftercallapp.com
By using AfterCall, you acknowledge that you have read and understood this Privacy Policy.